Job Details
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Job Description
Duties and Responsibilities:
- Provide personalized coordinated care, and support for patients and families.
- Treat people with dignity, compassion, and respect.
- Responds to patient inquiries regarding physicians and services and resolve questions/concerns
- Ensure coordination of communication between patients and families and medical staff
- Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly
- Communicate with patients requested to be contacted through Press Ganey.
- Follow –up calls for patients After Hospital discharge.
- Assist patients with problems associated with hospital registration and admission.
- Ensure that all concerns and complaints are directed to the concerned personnel with a hospital
- Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability
- Provide feedback to patients and families regarding their concerns and complaints
QUALIFICATIONS:
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- Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization. Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills
- Arabic is essential
- Preferable with English
PROFESSIONAL EXPERIENCE:
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- At least 2 years’ experience as Patients ‘relation officer in a hospital
- Ability to work independently and facilitate teamwork within the Department and with others in the hospital.
SPECIALIZED SKILLS :
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- Excellent verbal and written communication skills.
- Excellent computer skills with desire to increase efficiency by using all available technology.
COMPETENCE:
- Ability to priorities and plan effectively
REQUIRED ATTITUDE TO PERFORM THE JOB:
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- Proper, effective and compassionate communication.
- Must be able to respect a patient's right to privacy, which affirms that person's worth and dignity, shows respect for that person, and builds trust with them