Job Details
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Job Description
Our client is a very prestigious FMCG company
Responsibilities:
- Develop strong and trusted relationships with clients through timely and accurate communications to maintain a strong professional relationship
- Manage high volume of client interactions, resolve clients' issues in an accurate and timely manner to ensure excellent client satisfaction
- Keeping a clear record and documentation of client needs and interactions to be updated on the progress of the request punctually
- Develop a deep understanding of existing client businesses to be able to develop new business opportunities in every interaction in order to increase the clients' and the company’s profitability
- Coordinate calls, meetings and communications between Centro management and clients to act as a liaison to translate client needs and requests into action
- Facilitate inter-departmental communication by representing the client internally to effectively provide clients with support
- This job will require some administration task
Work Environment:
- Working hours: 10:00 am to 06:00 pm
- Days off: Friday ( Saturday 2 days off in the month )
Job Requirements
Requirements :
- From 6 months to 3 years of experience in the same position or any relevant position such as ( Customer service, Call center, or Telesales )
- Female
- Very Good English is a must
- Excellent in email writing
- Good user of Microsoft office
- A customer-oriented and professional attitude
- Candidates should be residents in Giza Government.
