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Job Description
- Determine the requirements by working with customers.
- Answer inquiries by clarifying desired information; researching, locating, and providing information.
- Resolve problems by clarifying issues; researching, exploring answers & alternative solutions, escalating unresolved problems.
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
- Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintain call center database by entering information.
- Keep equipment operational by following established procedures; reporting malfunctions.
- Update job knowledge by participating in educational opportunities.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Requirements
- Graduates with clear military status ( completed or exempted).
- Males are preferable.
- Very Good English profile.
- Strong communication & problem-solving skills.
- Active-listener.
- Committed and adherent.
- Flexibility with rotational shifts and one day-off "Friday fixed".
