Job Details
Skills And Tools:
Job Description
- Following up and handling daily problems and complaints such as servers’ issues, computers, wireless, and other IT equipment.
- Installing and configuring computer hardware, software, networks, printers, and scanners.
- Ensure the smooth operation of all IT issues to meet the daily work needs of the employees through the installation, configuration, and maintenance of the software and hardware (computers, screens, networks, and other hardware facilities).
- Contact third-party companies for some of the required tasks, like opening a new branch.
- Visits to the stores for follow-up and the installation and testing of the cashier machines in stores.
- Responsible for security and admin systems.
- Purchasing of related IT materials and follow-up of warranty.
- Provides support for fingerprint machines and attendance systems.
- Supporting other departments regarding any current or new IT activities like new applications or installing new profiles.
- Tracking and following up on the IT hardware stock.
- Maintain Internet ADSL and Leased Lines with ISP and Telecom Egypt.
- Support the HQ and Branches’ Network Infrastructure including Cables Termination, Routers, and Switches installation and configuration.
- Offer technical support to company staff and troubleshoot computer problems
- Install and update company software and hardware as needed
- Anticipate and report the cost of replacing or updating computer items
- Any other task assigned by the direct manager.
Job Requirements
- Bachelor's degree in computer science or Computer Engineering
- 3-5 years of experience in the IT department.
- Preferred Retail Experience.
- Good English (Speaking and writing).
- Excellent Excel and Microsoft Office Skills are a MUST.
- Experience in computer network administration, hardware, and installation.
- Proven Knowledge of Windows server services.
