Job Details
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Job Description
- Our agent is a special one, he will help customers with the best choices from the collection of items within the store “i.e. acting as a back office Sales person, not just a robotic answer machine!”
- Agent can place the order for customers upon need on the system
- Agent would need to confirm orders ‘details placed by customers and send to the relevant vendors to start manufacturing process
- Agent will need to do regular Follow-up for order's delivery with the vendor ensuring SLAs is met
- Agent would need to get client feedback upon order delivery
- Share the progress reports daily and update the system with orders’ status
Job Requirements
- Candidate must be able to Respond to Customer Inquiries on Social media, WhatsApp, and Phone calls “both in Arabic & English” fluently we expect you to be:
- Passionate to learn and expand your knowledge
- Motivated person
- Quick learner
- Have high Multi-Tasking skills
- Have high communication skills
- Can handle aggressive customers, complaints, and VIP clients “references must be provided”
- Can respond to clients and convince them to finalize the order “references must be provided”
- Generate new orders and revenues
- Candidate preferred to be residents of October/Zayed Area for easy and quick access to our office
