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Job Description
- Provide first line support to All BDG Users by providing analysis and resolution of the issue.
- Provide the suitable solutions for any HW/SW issue within the agreed SLA and based on the priority of the issue.
- Follow up on incidents, complaints or requests to meet target SLA
- Support deployment of client applications and required PCs Applications as per IT Policy
- Responsible for HW replacements and maintain end users’ data with necessary backup techniques.
- Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN / WAN infrastructure.
- Troubleshoot the network and system services (, Email service, VPN, Printing and Internet access).
- Provide Technical Support for Hardware and Software Issues.
- Apply the application of all IT policies and regulations
Job Requirements
- BSc. Information/Computer systems Graduate or equivalent
- Proven experience in helpdesk, HW/SW support, practical problem solving on multi-disciplined projects with focus on Root Cause Analysis
- ITIL-Foundation, MCSA, CCNA
- First Level trouble shooting
- Ability to diagnose and resolve basic technical issues
- Monitoring and following up
- Customer Satisfaction
- Process oriented.