Billing Activation Analyst _VOIS

Role Purpose:

•    The team is responsible for delivering accurate, timely invoices and in live changes across all products for all our enterprise customers. Always looking to improve customer service through digitalization and process improvement.
As a billing activation analyst, you are responsible for provisioning actions, providing accurate invoices for VGE customers through different processes across multiple billing systems, ensuring being SOX compliant and adhering to quality and SLA 

Key accountabilities and decision ownership: 

•    Managing mailboxes
•    Analysing, validating, rejecting incoming queries
•    Raising, assigning, and resolving Queries internally
•    Activating daily received services/orders within SLA across various products
•    Adhering to invoicing requirements meeting bill calendar timelines and accuracy
•    Ensuring revenue protection
•    Regular Quality checks
•    Ability to deal with different stakeholders in different teams
•    Ensure GDPR requirements are met

Core competencies, knowledge, and experience :

•    Excellent English verbal and written skills
•    Team working
•    Problem solving
•    Verbal reasoning skills 
•    Experience with PC Windows, MS office suite: Excel, word, MS Outlook etc.
•    Managing targets and providing timely updates
•    Maintain a proactive approach in work
•    Drive and accountability
•    Reasons and root cause analysis
•    Knowledge in Billing Systems and Ordering Process is a Plus

Must have technical / professional qualifications: 

•    Presentation skills
•    Advanced Excel
•    Business writing
•    Strong analytical skills

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