Medical General Manager

Planning & Monitoring Process

• Contribute to the development and promotion of the BU’s operational plans & tactics to achieve its strategic and operational objectives.
• Assist/Approve initiating new services and projects in order to generate high profitability levels.
• Follow-up delivery of projects’ milestones on time as planned, with high levels of accuracy and effectiveness.
• Monitor the development of the hospital expense budget and assures conformance with budgetary guidelines.
• Encourage building stable, well-trained, and supportive manpower according to the plans.

Operational Excellence Process 

• Manages areas including Finance, HR, Legal, maintenance, supply chain, Sales, IT, safety, security, Housekeeping, Food & Beverage, CRM, Patient Experience & Insurance to ensure delivery of key initiatives and smooth execution of administrative tasks to enhance BU's effectiveness, including budget management, BU goal metrics & tracking, improvement in internal processes, coordination of year-end process, performance management processes, and BU reviews.
• Provide expert consultation and advice on complex business issues ranging from internal business practices between departments to strategic issues involving levels of service provided to patients.
• Responsible for managing and approving all internal financial activities within the area of responsibility.
• Develops processes and forums to prioritize resource requirements.
• Ensures annual budgets, cost controls, analysis, indirect expense, and inter-departmental chargeback planning, execution and reporting are timely, accurate, and meet the BU’s information priorities.
• Communicates progress regularly to management and achieves annual sales milestones.
• Identifies research requirements to support sales plans to identify market area development opportunities.
• Identify investment opportunities involving cost savings.
• Oversee the development of ROI and cost/benefit analysis.
• Implement the use of decision models to facilitate better decision-making across the BU.
• Trouble-shoot purchasing issues and develop extensible solutions to meet the BU's purchasing needs.
• Ensure that services are customer-focused, efficient, and cost-effective.
• Review progress and activity reports, assess the effectiveness of operations and determine the need for improvement.
• Participate in the activities of the community/corporate marketing when needed and seek out opportunities for integrating other health programs into the services of the hospital.
• Support the IT team to ensure the BU has robust and reliable IT systems.

Customer Satisfaction Process

• Express expectations and give strong feedback for future operations effectively.
• Investigates complaints and concerns and communicates identified issues to appropriate staff.
• Works with individuals or departments to limit or resolve delays in service.
• Make sure the satisfaction and resolution rate for the hospital is in continuous progress.
• Establish and foster effective working relationships with and between the various professional groups within the hospitals.

Innovation Process 

• Participate directly in the development and periodic evaluation of policies and procedures.
• Supports BU cost-saving plans.