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Job Description
- Develop, implement, and maintain quality assurance protocols and procedures to ensure compliance with industry standards and company policies.
- Conduct regular inspections and audits of port operations, container services, and transportation processes to identify areas for improvement.
- Collaborate with cross-functional teams to address quality issues and implement corrective actions.
- Monitor and analyse quality performance data, preparing detailed reports and recommendations for management.
- Assist in training staff on quality standards, best practices, and regulatory requirements.
- Investigate customer complaints and non-conformance issues, ensuring timely resolution and documentation.
- Support the continuous improvement of operational processes by identifying inefficiencies and recommending solutions.
- Ensure all documentation related to quality assurance is accurate, up-to-date, and accessible.
- Participate in internal and external audits, providing necessary documentation and support.
- Stay current with industry trends, regulations, and best practices to maintain high-quality standards.
Job Requirements
- Bachelor’s degree in Science, Agricultural, Engineering, Logistics, or a related field.
- 0-2 years of experience in quality assurance or a related role.
- Familiarity with quality assurance methodologies, tools, and best practices.
- Awareness of ISO (9001,14001, 45001) Standards.
- Has a (Lead Auditor, Internal Auditor Certificate) or any relevant is preferable.
- Working on Execution of Quality Management System, Departmental KPIs and Risk assessment.
- Strong analytical, Attention to detail and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite and quality management software.
- Willingness to work on-site and in various port locations as required.
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