Job Details
Skills And Tools:
Job Description
Job Purpose
To manage assigned customer accounts, ensure customer satisfaction, and develop long-term business relationships and sales opportunities.
Key Responsibilities
Manage assigned customer accounts and act as the main point of contact.
Handle customer inquiries, requirements, quotations, and commercial offers.
Coordinate with internal teams to ensure proper sampling, order processing, production, and delivery.
Follow up on customer orders, approvals, feedback, and required modifications.
Keep customers updated on order status, delivery schedules, delays, or changes, and coordinate appropriate solutions.
Follow up after delivery to ensure orders are received correctly and meet customer expectations.
Handle customer complaints and ensure timely resolution.
Maintain strong customer relationships and monitor customer satisfaction.
Identify opportunities for new products, additional volumes, and business growth.
Maintain accurate customer and order records and prepare regular account reports.
Job Requirements
Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.
Strong communication, negotiation, and customer relationship management skills.
Good follow-up, coordination, and problem-solving skills.
Ability to manage multiple accounts and priorities effectively.
Good command of English.
Good knowledge of Microsoft Office
