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Job Description
- Looking for more than just a traditional Call Center job?
Join Daly Export and become the link between our customers and the world of smart solutions! We are looking for a patient, articulate, and tech-savvy individual to play a pivotal role in supporting our customers. - Your mission will include:
- Handling customer inquiries via Phone, WhatsApp, and Social Media.
- Providing technical advice to help customers choose the right cameras and appliances.
- Ensuring order accuracy and delivering exceptional after-sales service.
- Directly contributing to customer satisfaction and sales growth.
- If you have persuasive skills and the patience to solve problems, your place is with us!
- Key Responsibilities (What will you do?):
- Inbound Handling: Respond to customer inquiries regarding product prices, technical specifications (Cameras/Devices), and stock availability.
- Order Confirmation: Review online orders and contact customers to verify addresses and products before shipping (crucial to minimize returns).
- Level 1 Technical Support: Assist customers with basic operational issues (e.g., Receiver setup, initial Camera configuration) and escalate complex technical issues to the specialized support team.
- Complaint Management: Receive warranty or replacement claims, log them accurately into the CRM system, and follow up with Warehouse/Maintenance teams until resolved.
- Telesales & Upselling: Suggest complementary products during calls (e.g., recommending a Hard Drive with a CCTV kit) in a helpful, consultative manner.
- Digital Interaction: Respond to customer messages via Facebook or Business WhatsApp with the same quality standards as phone calls.
What We Offer (Why join us?):
- Attractive Package: Fixed Salary + Performance-based Incentives (Quality/Sales Conversion).
- KPIs Bonus: Lucrative monthly commission based on Call Quality, Response Time, and Confirmed Orders.
- Benefits: Social and Medical Insurance.
- Paid Training: Comprehensive training on the latest surveillance systems and home appliances (a great opportunity to enhance your technical knowledge).
- Career Growth: Real opportunities for promotion within the Sales and Customer Service teams.
Job Requirements
- Education: Bachelor’s degree.
- Experience: 0 to 2 years of experience in Call Center or Customer Service (Prior experience in Electronics is a strong plus).
- Tech-Savvy: Ability to quickly grasp technical information regarding electronics and security systems.
- Language Skills: Excellent Arabic (Clear/Neutral accent) and Acceptable to Good English (ability to read model names and technical terms).
- Computer Skills: Good typing speed and proficiency in Microsoft Office and CRM systems.
- Soft Skills: High emotional intelligence, patience in handling difficult customers, and excellent communication skills.
- Attributes: Strong persuasion skills, active listening, and the ability to control emotions under pressure.
- Flexibility: Ability to work Rotational Shifts, including public holidays.
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