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Job Description
Tender Loving Care is seeking a detail-oriented and proactive Direct Services Officer to join our Aged Care team. In this vital role, you will be responsible for scheduling rosters and providing administrative support to the Australian Operations Manager. This role plays a key part in ensuring seamless service delivery to older Australians across our programs.
Job Requirements
Who You Are
- Fluent in spoken and written English
- Strong communicator with a confident, polite phone manner
- Create and manage rosters for aged care staff, ensuring optimal shift coverage.
- Respond to roster changes, staff availability, and urgent service requests.
- Support the Australian Based Operations Manager with administrative tasks, scheduling, and documentation.
- Maintain accurate records in rostering and client management systems.
- Communicate with Australian-based teams to coordinate workforce and service needs.