As a Handover engineer, you will be responsible for ensuring the seamless transition of residential units to homeowners in a high-quality and professional manner. This role involves meticulous inspection, documentation, and communication to maintain customer satisfaction and uphold the company’s reputation for excellence in the real estate sector.

Your responsibilities will encompass the following key areas:

Handover Process Coordination:

• Manage the entire handover process, from pre-delivery inspections to final handover of residential units.
• Coordinate with contractors, maintenance teams, and quality assurance to resolve issues before handover.

Quality Assurance:

• Conduct thorough inspections to ensure units meet the company's quality standards and specifications.
• Document and follow up on any defects or incomplete works to ensure timely resolution.

Customer Engagement:

• Guide clients through the handover process, addressing queries and ensuring a smooth transition.
• Provide orientation to homeowners about unit features, utilities, and maintenance procedures.

Documentation and Reporting:

• Prepare detailed handover documentation, including inspection reports and customer acknowledgments.
• Maintain records of handover activities and escalate unresolved issues to senior management.

Cross-Functional Collaboration:

• Work closely with sales, customer service, and technical teams to ensure client satisfaction.
• Coordinate with facility management teams to ensure the readiness of units and common areas.