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Job Description
- Responsible for the smooth running of all users on different departments and ensuring users get maximum benefits.
- Diagnose and troubleshoot Apple- MAC software, hardware and networking problems/issues and provide assistance to Apple-MAC Company users
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Managing multiple cases at one time, testing and evaluating new technology
- Set up new users' accounts and profiles.
- Follow-up with service requests received on the Company Help desk ticketing system and solve them according to the agreed SLA.
Job Requirements
- Experience with remote desktop applications and help desk software.
- Attention to details and good problem-solving skills.
- Good written and verbal communication
- Excellent interpersonal skills, excellent communication skills, listening and questioning skills, combined with the ability to interact Confidently with clients (Employees) to establish what the problem is and explain the solution
