Spa Coordinator
Nev Spas -
New Cairo, Cairo
Job Details
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Job Description
- Oversee daily spa operations to ensure a smooth and welcoming guest experience.
- Coordinate appointment scheduling, manage bookings, and optimize therapist availability.
- Greet guests, handle check-ins and check-outs, and provide information about spa services and promotions.
- Maintain a clean, organized, and tranquil reception and waiting area.
- Support spa staff by managing administrative tasks, inventory, and supply orders.
- Resolve guest concerns promptly and professionally, ensuring complete satisfaction.
- Monitor and uphold spa policies, procedures, and health and safety standards.
- Assist with staff scheduling, timekeeping, and communication of daily priorities.
- Generate and review daily reports on bookings, revenue, and guest feedback.
- Collaborate with management to implement new initiatives and enhance service quality.
Job Requirements
- Female Only
- Age 27 to 35
- 4-7 years of experience in a hospitality, spa, or wellness environment.
- Proven track record in customer service or front desk operations.
- Strong organizational and multitasking abilities in a fast-paced setting.
- Excellent verbal and written communication skills.
- Proficiency with spa management software and Microsoft Office Suite.
- Ability to handle sensitive guest information with discretion and professionalism.
- Demonstrated leadership and team coordination skills.
- Flexibility to work full-time, including weekends and holidays as required.
- Strong problem-solving skills and attention to detail.
- Commitment to upholding the highest standards of cleanliness and guest care.