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Job Description
- Welcomes and answers all inquiries from customers in branch, email and via phone.
- Arranging services for customers, for example, booking appointments or arranging virtual sessions.
- Receives payments and gives out receipts for them, registering them in daily log.
- Perform general administrative tasks, such and copying and filing
- Work according to rosters which include morning, evening shifts during weekdays, and some national holidays.
- Handle customer complaints, provide appropriate solutions and alternatives
- Follow communication procedures, guidelines and policies
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Making sure that the customer's experience is a positive one.
Job Requirements
- Excellent command of English
- Excellent communication skills
- Demonstrates a positive, enthusiastic, friendly attitude
- Males & Females.
- Bachelor Degree
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively.
- New Cairo or Maadi resident is a must
- Knowledge of internet usage (browsing), good knowledge of Microsoft Office application.
- Ability to work under pressure.
- Flexible with Rotational hours/Rotational Days off
- Min years of exp: 2-5 years of experience with minimum 1 year as a TL in an offshore call center
