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Job Description
- Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols based operating systems.
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
- Investigate user problems, identify their source, determine possible solutions, test, and implement solutions.
- Install, configure, and maintain personal computers, WAN LAN networks, workstations, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, printers, and related equipment.
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
- Identify utilization patterns and their effect on operation/system availability and performance expectations.
- Anticipate communication and networking problems and implement preventive measures.
- Ensure timely user notification of maintenance requirements and effects on system availability.
- Investigate, recommend, and install enhancements and operating procedures that optimize network availability.
- Document network problems and resolutions for future reference.
- Responsible for any hardware maintenance, whether inside or with technician outside the company.
Job Requirements
- Bachelor degree in Computer or technology related institute
- Help desk technician or other customer support role
- Working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues and maintenance of HW ( Switches – WAP …etc.)
- Very good in English
