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Job Description
Job purpose/summary
The Contracts Executive’s focus is to provide commercial and administrative support to a team of Contracts Managers in order to maximise contracts performance and ensure team targets are achieved. It is equally the responsibility of the Contracts Executive to build and maintain key relationships both internally and externally to ensure the delivery of the departmental targets.
Job Requirements
Specific duties and responsibilities
- Manage and maintain hotel inventory by monitoring availability, and pick-up, to ensure sufficient room supply in line with business needs
- Maximise contract performance by negotiating tactical promotions and special offers with hotels under Contracts Managers’ guidance in the designated area
- Negotiate top ups and close outs directly with the hotels
- Act as first point of contact in the absence of the Contracts Manager
- Undertake price comparisons to ensure ongoing competitiveness of contracts
- Analyse levels of availability in a designated destination/hotel with the aid of internal reporting tools
- Undertake a weekly destination task list as defined and agreed with the Contracts Manager
- Use every, opportunity to liaise with hoteliers over the phone in order to improve hotel performance and the competitive positioning of the company
- Display proficiency in use, and navigation, of internal systems and provide constant administrative support to Contracts Managers in:
- Uploading contracts to internal processing system
- Setting contracts live and forwarding partnership agreements to hotels
- Sending offers for loading using internal procedures
- Independently loading ad-hoc special offers where necessary
- Maintaining the contracts filing system in line with company procedure
- Assisting with supplier issues, e.g. accounts questions, bookouts, content entry queries, reservations issues etc. and liaising with the relevant internal department as required
- Offer extranet training to hotels
- Draft hotel contracts within the designated area as directed by the Contracts Manager
- Chase hotels for contract proposals and renewal signatures as directed by the Contracts Manager
- Assist the Contracts Manager with business development opportunities in new areas within the designated region. Follow up on new leads and opportunities
- You may be required to undertake other ad-hoc tasks as required by the Contracts Manager i.e. report preparations