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Job Description
Job Title
Restaurant Technology Sales Development & Key Accounts Manager (Team Lead)
Job Purpose
The Restaurant Technology Sales Development & Key Accounts Manager is responsible for leading sales and business development activities for technology solutions serving the restaurant and food service sector. The role focuses on building a specialized sales team, generating new leads, managing key accounts, and expanding client relationships through technology products such as POS systems, ERP, delivery integrations, inventory, and customer engagement solutions.
Key Responsibilities
- Develop and execute sales strategies targeting restaurants, cafes, cloud kitchens, and food chains.
- Build and manage a structured sales pipeline from lead generation to deal closure.
- Generate new leads through direct sales, partnerships, referrals, and market outreach.
- Manage key accounts and act as a trusted technology advisor to restaurant owners and operators.
- Identify upselling and cross-selling opportunities across POS, ERP, inventory, delivery, and analytics solutions.
- Build, lead, and coach a dedicated sales team focused on restaurant technology solutions.
- Coordinate presales activities with technical, implementation, and support teams.
- Prepare sales forecasts, performance reports, and market analysis for management.
- Lead negotiations and close mid to large-size B2B technology deals.
Job Requirements
Required Skills & Competencies
- Strong B2B solution selling and consultative sales skills.
- Experience selling technology solutions to restaurants or retail/food service sectors.
- Solid understanding of restaurant operations (POS, kitchen workflows, inventory, delivery platforms).
- Excellent negotiation, communication, and presentation skills.
- Strong leadership and team management abilities.
- CRM management experience (ERP or CRM systems preferred).
- Analytical skills to interpret sales data and customer performance metrics.
Experience & Qualifications
- 6–10 years of total sales experience.
- 3–5 years of experience in technology, SaaS, POS, ERP, or restaurant-focused solutions.
- Proven experience in business development and key account management.
- Bachelor’s degree in Business Administration, Information Systems, or related field.
- Experience with restaurant technology platforms or SaaS solutions is a strong advantage.
Key Performance Indicators (KPIs)
- Number of qualified leads generated.
- Lead-to-deal conversion rate.
- Monthly and annual revenue targets.
- Average deal size.
- Client retention and account growth.
Reporting Line
Reports to: Managing Director / Business Director
