Contact Center Representative
المعادي, القاهرة
Contact Center Representative
المعادي, القاهرةposted 1 month ago35Applicants for1 open position
- 34Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
- Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
- Resolve customer issues, complaints, and requests efficiently while maintaining high service standards.
- Document all customer interactions and transactions accurately in the system.
- Provide detailed information about products, services, and company policies to customers.
- Escalate complex or unresolved issues to the appropriate departments or supervisors.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Meet or exceed individual and team performance metrics, including response time and customer satisfaction scores.
- Maintain up-to-date knowledge of company offerings, promotions, and procedures.
- Collaborate with team members and other departments to improve processes and customer experience.
- Adhere to all company policies, procedures, and regulatory requirements.
Job Requirements
- Bachelor’s degree required.
- Minimum 2 years of experience in a relevant role.
- Strong finance background and ability to work accurately with numbers.
- Proficient in English (spoken and written).
- Advanced Microsoft Excel skills and general proficiency in MS Office.
- Strong analytical skills and comfort working with data.
- Excellent customer relationship skills and service orientation.
- Hardworking and able to prioritize daily workflow effectively.
- Administrative skills are essential.
