Senior ERP Applications Consultant

Icity -
Riyadh, Saudi ArabiaPosted 2 years ago

47Applicants for1 open position

Job Details

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Analyzes customer reported problems and reports to appropriate channels problem areas in products.
Delivers technical training to newly hired support staff.
Collects and analyzes business and accounting requirements.
Works with development department in testing and implementing new product features, recommended structures and throughput.
Recommends new strategies and programs for customer support and satisfaction.
Loads company’s software products onto computers and networks at customer site.
Analyzes business process, design and implement business cycles and workflows.
Responds to client inquiries concerning product operation and diagnoses system hardware, software, and operator problems.
Instructs users on use of software products, and manuals.
Provides updates, status, and completion information to manager, problem request tracking system, and/or users.
Refers major hardware/software problems to service personnel/development department for correction.
Responsible for customer’s smooth operation on company products.
Reports any and all problems which might affect total customer operation performance to customer’s management and to his manager.
Aids customer in implementation issues and final results verification.

Bachelors degree, with accounting/ business/ manufacturing major.
Minimum 3 years experience in implementing ERP software
Retail, Medical or Industrial Background
SQL Database is a must
HR System
Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, analysis documents.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Proficiency in English language is a must.
Ability to calculate figures and amounts.
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Project Management
Spreadsheets
Presentation Software
Word processors
Web browsers
Communications Software

Skills and Tools: