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Ads Sales Quality and Training Analyst –Management Trainee

Genpact
Cairo, Egypt
Posted 1 year ago
15Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

With a startup spirit and 100,000+ curious and courageous minds, we have the expertise to go deep
with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers
and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform
with us.


Inviting applications for the role of the Ads Sales Quality and Training Analyst –Management
Trainee- On site Cairo!


In this role, you will be responsible to research, plan, organize and help conduct training programs
related to NHO, sales process/operations, and professional skills. You will also monitor and report agentwise
and team level quality, conduct calibration, performing fraud and compliance audits.
 

Responsibilities
Research, plan, organize and help conduct training programs related to NHO, sales
process/operations, and professional skills.
• Create SOPs and related materials for new training programs
• Assess effectiveness of current and proposed programs and make recommendations for
program/content changes or improvement
• Actively listen and review the work performed by the team, making sure all is done
according to compliance to our policies and be able to rate that work in multiple
parameters.
• Monitor and report agent-wise and team level quality, conduct calibration, performing
fraud and compliance audits.
• Take necessary steps to ensure quality metrics are met by assessing accurate samples and
monitor process improvement initiatives.
• Investigate escalations of inaccurate and/or improper course of action/decisions to
understand the root cause(s) and implement corrective steps to improve quality.
• Analytical bent of mind with the ability to root cause basis data and drive decisions
• Keep a pulse on the agent's knowledge and skill gaps, share the gap and help training team
in creating a solution.
• Keep up to date and proficient in process voice and products.
• Providing feedback, coaching, and mentoring to Personnel as needed, and working closely
with the operation Team Leaders and Personnel to meet the relevant service level metrics.
• Collect and share insights on process improvement, with training, operations or/and client

Job Requirements

Preferred Requirements:


• Expert knowledge of social media, mobile apps, and digital and mobile marketing.
• Knowledge of the self-serve platform, auction, and biddable form of digital advertising
buying.
• Experience working in a sales or account management role with small businesses.
• Proven track record of reaching and exceeding sales goals.
• Strong communication and interpersonal skills, good at work under pressure.
• Passion for social media/entertainment marketing, and up for the challenge of building
something from the bottom up.
• Excellent communication and presentation skills.
• A team player and collaborator
• Proficient level of English min C1
 

What can we offer?
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports language courses, professional trainings and great career development
opportunities
• Free access to our award-winning learning platform
• Benefits such as Private Medical Package and wellness programs
 

Genpact is an Equal Opportunity. Genpact is committed to creating a dynamic work environment
that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more
information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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