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Job Description
- Monitor and respond quickly to incoming requests related to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PCs, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc…).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
- Maintaining the stability of the network and facilitating work for users.
- Maintaining the security of the communication network through "antivirus" programs to deal with any viruses or "hackers" from breaking into the company's internal network.
Job Requirements
- Proven experience as a help desk technician or other customer support role.
- Working knowledge of operating systems, routing, managed switches, databases, and firewalls.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues
- Proficiency in English.
- Excellent communication skills.
- Customer-oriented.
- BSc/BA in IT, Computer Science, or relevant field.
