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Job Description
- This position is responsible for monitoring and assessing potential issues relating to large-scale network, system, application, service, and business activity monitoring solutions.
The Infrastructure Monitoring Engineer will monitor all incoming alerts using various tools and perform actions based on predefined instructions. - This position includes performing 1st level troubleshooting, manual alert correlation, and resolving issues as required.
Main Responsibilities: -
- 24x7 proactive monitoring of server, storage, backup, applications, and network environment alerts via monitoring tool and Email.
- Escalate the incidents based on the standard procedure and run down follow-up reporting per team and area, Escalate incidents till closure.
- Prepare and maintain Documentation, Reports, and provide follow on the status of identified task
- Daily / Weekly Report preparation based on the specified already agreed format and sending the same to a pre-assigned set of recipients
- Uses technical writing skills to create and maintain Knowledge Base article
- Coordinates across teams, collaborating closely with peers to ensure the appropriate focus and sense of urgency is applied to all issue
- Perform daily health checks (Network, Servers & Applications).
Job Requirements
- Bachelors in computer science or equivalent work experience.
- Minimum 1+ years’ experience administering multiple monitoring systems such as SCOM, SolarWinds, Nimsoft etc.
- Knowledge of Windows, Linux, Database & Network Infrastructure
- Ability to work a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment.
- Shows initiative and has a strong desire to share knowledge with others.
- Attention to detail maintains high-quality work while handling a large volume of alerts