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Job Description
- Representing the company on the telephone and being the initial point of contact for all visitors and business partners by personally welcoming them.
- Welcoming and approaching visitors in a friendly and open manner.
- Looking after customers waiting in the showroom, in the service area and in the bistro.
- Personally establishing contact between customers and the member of sales staff responsible or other internal contacts.
- Passing on customers to contacts responsible in affiliated companies.
- Taking / making calls and, if necessary putting callers through (switchboard).
- Making a note of calls and passing these on to the relevant person.
- Arranging for employees who are currently not available to return the call.
- Sending out information.
- Maintaining a database of those expressing an interest in Mercedes-Benz products.
- General source of information for customers.
Job Requirements
- University degree
- 0 – 2 years experience in a customer support related function, preferably in the automotive industry.
- Knowledge of the brand / MB service quality standards
- Good PC knowledge
- Bi-lingual (English and Arabic)
- Excellent communication and telephone manners
- Highly organized and presentable