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Job Description
- Serve as the first point of contact for Team Members seeking technical assistance and respond to queries in a timely manner.
- Troubleshoot, diagnose, and resolve technical issues related to hardware, software, networks (LAN/WAN), or any other systems.
- Set up computers for Team members' use, and ensure proper installation of cables, operating systems, and/or appropriate software, and give permissions to appropriate users for application usage.
- Oversee the performance of computer systems and perform random checks to maintain smooth computer operation.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions. 6. Coordinate with the vendors and other functional departments to fix day-to-day IT issues to ensure stable operations.
- Escalate unresolved issues to the next level of support.
- Develop a detailed log of events and issues and their resolution status, and report on it as required.
- Maintain technical documentation and service catalog on the installation of software, a configuration of hardware, and problem troubleshooting.
- Identify and suggest possible improvements in procedures.
Job Requirements
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- 2+ years of experience in a similar role
- Strong knowledge of PHP programming
- IT certification is a plus
- Familiar with a range of software and hardware
- Excellent written and oral communication skills
- Ability to diagnose and resolve basic technical issues