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IT Help Desk Specialist

High End Homes
Smart Village, Giza
Posted 3 years ago
205Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Serve as the first point of contact for Team Members seeking technical assistance and respond to queries in a timely manner.
  • Troubleshoot, diagnose, and resolve technical issues related to hardware, software, networks (LAN/WAN), or any other systems.
  • Set up computers for Team members' use, and ensure proper installation of cables, operating systems, and/or appropriate software, and give permissions to appropriate users for application usage.
  • Oversee the performance of computer systems and perform random checks to maintain smooth computer operation.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions. 6. Coordinate with the vendors and other functional departments to fix day-to-day IT issues to ensure stable operations.
  • Escalate unresolved issues to the next level of support.
  • Develop a detailed log of events and issues and their resolution status, and report on it as required.
  • Maintain technical documentation and service catalog on the installation of software, a configuration of hardware, and problem troubleshooting.
  • Identify and suggest possible improvements in procedures.

Job Requirements

  • BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
  • 2+ years of experience in a similar role
  • Strong knowledge of PHP programming 
  • IT certification is a plus 
  • Familiar with a range of software and hardware
  • Excellent written and oral communication skills
  • Ability to diagnose and resolve basic technical issues

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