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Specialist, MBA/PGD Student Services

ESLSCA University
Heliopolis, Cairo
Posted 3 months ago
78Applicants for1 open position
  • 72Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Job Purpose:
  • Responsible for handling all student services and acting as a single point of contact between students and ESLSCA, coordinating all kinds of requests and resolving issues or complaints in a timely manner maintaining ESLSCA professional image.
  • Responsibilities and Tasks:
  • Accountabilities:
  • Receives all course schedules from Academic Affairs for each semester/ round and sends to designated Instructors.
  • Uploads registration plans and class schedules on the system, portal, and campus screen.
  • Communicates all information to his/her assigned intake / classes’ Students: registration dates; semester starting/ ending dates; schedules; reschedules; cancellations; and all forms of announcements.
  • Registers the first semester students to their designated campus and class as per their preference selection.
  • Registers current students after reviewing and clearing any outstanding academic/financial dues at the registration and final exams stages.
  • Enters student attendance on portal as received from instructors on daily basis.
  • Monitors attendance and send out warnings due to repeated absenteeism as per attendance/ withdrawal policy.
  • Supports all online lectures’ and sends recordings to students.
  • Handles all students’ requests in a timely manner (Three- days period).
  • Acts as a single point of contact for all student requests, inquiries or complaints and handles with all concerned departments/ Offices.
  • Resolves students’ complaints in an efficient and timely manner.
  • Coordinates assignments, case studies and projects on portal between Instructors and students.
  • Runs plagiarism tests on designated software as per the Instructor’s request.
  • Reviews Grade sheets and submits them to Academic department for fulfilling the required approvals.
  • Develops analytics and other reports on a course by course – basis.
  • Maintains all classes information on all used Platforms.
  • Performs any other ad-hoc tasks that might be assigned by the direct Manager.

Job Requirements

  • Bachelor Degree in Business Administration or any relevant field.
  • 1 – 2 years of experience in Customer Services, Call Centers & Student Services.
  • Experience in Educational Institutes is preferable.
  • Accuracy and attention to details
  • Excellent Communication Skills
  • Excellent Customer support and handling Skills
  • Excellent Problem Solving Skills
  • Excellent level of English Language.
  • Previous Knowledge with Learning Management systems is preferred.
  • Good knowledge of all MS. Applications (Word, PowerPoint, Excel…)
  • Five Days a week

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JobsAdministrationSpecialist, MBA/PGD Student Services