Officer Customer Service Oasis Club

Kuwait Airways | Full time

Officer Customer Service Oasis Club

Kuwait, Kuwait | Posted on 30/08/2023
On the wave of the oil boom of the 1940s, a national carrier was born in 1954. Initially, Kuwait Airways Company served a limited network of Basra, Abadan, Beirut, Damascus and Jerusalem; however, a year later the fledgling carrier was facing economic hardship, and the government of Kuwait took a 50% interest in the airline, subsequently doubling the company's capital. Having entered the rough and tumble world of aviation, the government finally took 100% share in Kuwait Airways.
Kuwait Airways entered the jet age in 1962 by leasing a Comet 4-C, the world's first jet-engined airliner. In the 1960s, the national carrier rapidly expanded its route map, and scheduled services to London began three times a week. To keep pace with fast-moving aviation requirements, three Boeing 707s were delivered in 1968. Ten years later, Kuwait Airways had an all Boeing 707 fleet of eight aircraft.
In 1978, Kuwait Airways entered the wide-body age by taking delivery of its first two B747-200s, adding a third the following year. This expansion permitted Kuwait Airways to extend its network to New York to the west and Manila to the east.
Modernization of the fleet continued, and four B727-200s were delivered in 1980-1981. Two years later, eight Airbus A310s and A300-600s were delivered, and in 1986 three Boeing 767-200ER aircraft joined the wide-body fleet.
Following the destruction of its premises and 15 of its aircraft during the Iraqi invasion of Kuwait, the airline was relaunched. Moreover, the company was restored after the Liberation of Kuwait, and a basic strategy was constituted to expand its operations around the world. After the Liberation of Kuwait until 1998, the Kuwaiti Airways fleet consisted of 17 aircraft.
In 2016, the airline was formally registered as a private company and its Corporate identity was rebranded to reflect its modernization and transformation. Focused on customer centricity and efficiency the airline initiated restructure programs on its organization, operations, and services to meet and exceed its stakeholders expectations. In 2022, the airline established a transformative program that envelops four main pillars across the domains of Environment Social and Governance (ESG), Performance, Customer Experience and Growth.
Today, with a diverse workforce of around 7,000 employees distributed globally, Kuwait Airways operates one of the youngest fleet in the region, owning 32 aircraft and operating to more than 60 direct flight destinations from its single airline hub in Terminal 4, located at Kuwait International Airport. Plus an additional 82 destinations through its partnership with other airlines. The airline will further expand its network when it takes delivery of other narrow bodied aircraft including seven wide bodied A330-900neo and two A350-900.

Job Description

Kuwait Airways is activity recruiting for the position of Officer Customer Service Oasis Club in the Customer Service department, in this role your responsibilities will include but not limited to:

Basic Function and Scope :

Provides an efficient and courteous service for KAC customers and assist with FFP related queries and issues, endorses and reroutes passenger air tickets in accordance with set procedures, ensuring accuracy of data on ticket coupons and in computer terminal. Carries out various activities. Includes, compiling and analyzing products/services data and information, assisting in conducting related surveys, and follow up as development activities, as assigned. Assisting in the maintenance of the section’s files and records.

Tasks and Duties :

a) Assists in preparing survey questionnaires to elicit required product information and data, and assists in arranging survey interviews, as directed.

b) Assists in the analysis and evaluation of various data and information acquired during research activities, and compiles data in tabular, graphical charts or other forms suitable for review and interpretation, as required. Utilizes personal computer and a variety of software systems to maintain data and to prepare related reports with supporting charts/graphs/tables, in accordance with related procedures.

c) Carries out various economic studies related to the airline product modifications, or before introduction of new product, as assigned. As well as, assists in monitoring cost / revenue (results) of modifications against development plan/forecast estimates.

Requirements

- 2 years' experience in related airline marketing activities.
- Minimum High School degree.