English Customer Support Agent -...

Intouch CX -
Maadi, Cairo

English Customer Support Agent - Maadi

Intouch CX -
Maadi, Cairoposted 1 month ago

89Applicants for5 open positions

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Deliver high-quality English-language customer support via phone, email, chat, and social media channels.
Resolve customer inquiries, complaints, and issues efficiently and professionally.
Document all customer interactions accurately in the company’s CRM system.
Collaborate with team members and other departments to address complex customer needs.
Follow established processes and guidelines to ensure consistent service delivery.
Identify opportunities to upsell or cross-sell relevant products and services.
Provide feedback on recurring customer issues to help improve processes and products.
Meet or exceed individual and team performance metrics, including response time and customer satisfaction scores.
Stay updated on product knowledge, company policies, and industry best practices.
Participate in ongoing training and development sessions to enhance customer service skills.

Fluency in English, both written and spoken, with excellent communication skills.
Minimum of 0 years and up to 2 years of experience in customer support or a related field.
Ability to work full-time, under a permanent or long-term contract.
Willingness to work on-site in Maadi.
Strong problem-solving and conflict resolution abilities.
Customer-centric mindset with a positive, empathetic attitude.
Proficiency in using computers and common office software.
Ability to multitask and manage time effectively in a fast-paced environment.
Flexibility to work various shifts, including evenings, weekends, or holidays as required.
Commitment to maintaining confidentiality and data security.