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Job Description
- Initiate pleasant interactions with customers as they come onto the sales floor.
- Provide accurate information (e.g. product features, pricing and after-sales services).
- Aid customers in finding excellent matches for their needs.
- Conduct price and feature comparisons to facilitate purchasing.
- Cross-sell products.
- Maintain updated knowledge of inventory.
- Manage returns of merchandise
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
- Inform customers about discounts and special offers.
- Provide customer feedback to the branch manager.
- Stay up-to-date with new products/services.
- Follow up with customer payments and delivery.
Job Requirements
- Good English language skills is a must
- Office furniture experience preferable
- Autocade and 3D MAX good
- Proven work experience as a Retail Sales Representative, Sales Associate or a similar role
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Excellent communication skills, capable of building trusting relationships
