IT Systems Engineer " BMC Remedy "
Smart Village, GizaPosted 1 year ago84Applicants for2 open positions
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Job Details
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Job Description
Job Description:
- Collaborate with IT Service Management (ITSM) teams to design, implement, and maintain ITSM solutions using BMC Remedy, adhering to ITIL best practices.
- Customize BMC Remedy modules, including Incident Management, Problem Management, Change Management, and Configuration Management, in accordance with ITIL frameworks and organizational requirements.
- Implement custom fields, forms, and workflows within BMC Remedy modules to enhance functionality and align with ITIL processes.
- Configure Service Level Management (SLM) and define Service Level Agreements (SLA) within BMC Remedy, ensuring compliance with ITIL standards and objectives.
- Provide technical guidance and mentorship to team members and stakeholders on ITIL best practices for BMC Remedy implementations.
- Collaborate with cross-functional teams to gather requirements, assess business needs, and translate them into ITIL-aligned technical solutions within BMC Remedy.
- Conduct system testing, troubleshooting, and performance tuning to optimize BMC Remedy solutions while adhering to ITIL guidelines.
- Develop and maintain comprehensive documentation, including system configurations, processes, and procedures, following ITIL best practices for BMC Remedy implementations.
- Stay updated on industry trends, emerging technologies, and ITIL frameworks to continually enhance ITSM capabilities within the organization.
Job Requirements
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of experience in IT systems engineering with a focus on BMC Remedy and ITIL best practices.
- Proven track record of delivering ITSM projects using BMC Remedy, following ITIL methodologies and customization of modules.
- In-depth knowledge of BMC Remedy ITSM suite, including Incident Management, Change Management, Problem Management, and Configuration Management, aligned with ITIL frameworks.
- Experience in adding custom fields, forms, and workflows to BMC Remedy modules while adhering to ITIL processes.
- Strong understanding of Service Level Management (SLM) concepts and experience in configuring SLAs within BMC Remedy, following ITIL guidelines.
- Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues in an ITIL context.
- Effective communication skills with the ability to collaborate with cross-functional teams and stakeholders, emphasizing ITIL best practices.
- BMC Remedy certification(s) and ITIL Foundation certification are preferred.
