Senior Visa Consultant
Cairo, Egyptposted 2 hours agoJob Details
Skills And Tools:
Job Description
Key Responsibilities
Clarify client destination, purpose, dates, and visa category; set realistic expectations
Coordinate applications across tourist, business, family, transit, study, and work categories
Issue documentation checklists and review files for completeness and consistency
Coordinate appointments, biometrics, and submission handovers; maintain a secure live-application tracker
Deliver courteous, empathetic client communication and manage service recovery
Perform quality control on files, forms, and payments; ensure secure data handling and report suspected fraud
Coordinate with sales/reservations teams and report on volume, completeness, and referrals
Coach junior consultants and help maintain SOPs, checklists, and training materials
Job Requirements
Diploma/degree in Travel & Tourism, Hospitality, Business, International Relations, Law, or related field
4–6 years of progressive experience in visa assistance, documentation, or immigration services
Demonstrable experience with Schengen, UK, US, Brazil, Türkiye, or other visa markets
Strong written and spoken English; additional languages an advantage
Sound understanding that visa decisions rest with authorities — truthful, confidential, and quick to escalate
Required Skills
Documentation and process control (checklists, forms, appointments, secure files, tracking tools, QC)
Strong customer-service capability: clear communication, expectation management, complaint handling
Proficiency with CRM, document-management platforms, calendars, appointment systems, and secure file-sharing
High integrity and ethical discipline; discretion with confidential information
Preferred (Nice to Have)
Formal training in visa documentation, travel services, privacy, or compliance
Experience in multi-country, multi-language, or high-volume corporate-client settings
Familiarity with visa-application-centre processes and online appointment platforms
CRM automation, document-management systems, and sales-handover experience
Experience: 4–6 years in visa assistance, documentation, or immigration services