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Customer Relations Executive

Toyota Egypt
Abbassia, Cairo
Posted 3 years ago
229Applicants for1 open position
  • 43Viewed
  • 0In Consideration
  • 13Not Selected
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Job Details

Experience Needed:
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Job Description

  • Welcome and greet customers and register all customer data in System.
  • Handle customers’ issues and complaints.
  • Identify and assess customers’ needs to achieve satisfaction and keep following up.
  • Record details of customer contacts and actions taken
  • Perform monthly analysis besides reports for the service center.
  • Provide customers with all information that they need.
  • Arrange all customer visits and handle them kindly to the Service adviser.
  • Make daily No Show Reports for Service customers and follow up to make new reservations

Job Requirements

  • Excellent communication skills
  • Listening skills
  • Problem-solving
  • Customer service orientation
  • Attention to detail
  • Adaptability
  • Teamwork
  • Stress tolerance

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