E-Commerce & Customer Experience...
Mohandessin, Giza
E-Commerce & Customer Experience Specialist / Manager
Mohandessin, Gizaposted 1 month ago93Applicants for1 open position
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Job Description
We're Hiring: E-Commerce & Customer Experience Specialist / Manager
Location: Mohandessin, Giza | Full-Time
Job Objective:
To manage and operate three different e-commerce stores on Noon, Amazon, and Salla, enhance user experience across platforms, and achieve sustainable growth through effective SEO, superior customer service, and efficient shipping and billing management.
Key Responsibilities:
E-Commerce Management:
- Manage and operate three e-commerce stores with different activities on Noon, Amazon, and Salla.
- Organize and list products, adjust pricing, and prepare promotional campaigns based on each store’s nature.
- Apply SEO strategies to improve product ranking and increase organic engagement.
- Enhance User Experience (UX) through regular reviews of site structure, loading speed, and navigation.
- Analyze store data to identify strengths, weaknesses, and opportunities for performance improvement.
User Experience (UX) Optimization:
- Monitor and analyze visitor behavior using tools such as Google Analytics and Hotjar.
- Collaborate with design and development teams to enhance user interface and usability.
- Conduct A/B testing to improve conversion rates.
- Design a smooth customer journey from landing to checkout completion.
Logistics & Fulfillment:
- Coordinate with shipping companies to ensure timely pickup and delivery of orders.
- Follow up on delayed or returned shipments and handle issues promptly.
- Review and verify shipping invoices prior to financial approval.
Customer Service:
- Handle customer inquiries and complaints professionally and promptly.
- Communicate with customers through WhatsApp, phone, and email, ensuring satisfaction after resolution.
- Maintain customer databases and execute regular engagement campaigns to enhance brand loyalty.
Continuous Improvement:
- Propose new ideas to improve store performance and increase sales.
- Stay updated with the latest e-commerce and customer experience trends.
- Participate in process development and provide periodic performance reports to management.
Job Requirements
Qualifications & Requirements:
- Minimum 3 years of proven experience in e-commerce management and customer service.
- Hands-on experience with Noon, Amazon, and Salla platforms is a must.
- At least 3 years of experience in the Saudi Arabian market — mandatory requirement.
- Strong knowledge of SEO (On-page & Off-page) techniques.
- Solid understanding of UX principles and online store design.
- Proficiency in Google Analytics and Google Search Console.
