Treasury AND support

Job Purpose

· Responsible for managing the production support & Delivery for the most critical Trading application of the bank Fin mechanics Converge (FMC) · Developing and executing the support strategy of technology by achieving objectives and goals. Responsibilities include, guiding and mentoring the team and delivering unique service by providing high quality of support. · The role delivers information technology solutions to fulfil business and functional requirements. · Accountable for support and manage Trading applications that can impact the bank with huge financial losses, reputational issues, regulator warnings/penalties and also can incur huge operational losses. · Responsible to lead the FMC support function within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls throughout the project life-cycle.

Key Result Areas

· Effectively manage Application platforms and responsible for stability, monitoring and control, capacity management and incident management of the most critical application of the bank. · Responsible for achieving agreed SLAs · Conduct system analysis and provide support in response to user issues · Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems. · Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution. · Manage solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements. · Manage issue resolution activities by guiding & assisting development team and building a good functional rapport with development teams · Verify production transfer documentation. · Verify root cause analysis (RCA) arising from production system disruption. · Monitor applications to ensure adequate system resources to process at production standards. · Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge.

Operating Environment, Framework and Boundaries, Working Relationships

· Interact with management and project stakeholders from various business and support functional areas. · Plan and review projects, MBOs, SLAs and Incidents. · Ensure that the management is (at all times) informed of all risks, issues and their status. · Define/conduct Business Continuity & Disaster Recovery Plans for applications under responsible domain · Adhere to banks operational risk policy. · Member of the Support/ Parameterization team working on assigned tasks, project activities and IT initiatives. · Co-ordinates with members and other functional teams and provides oversight for resolution of support calls from off-shore. Work with team members participating in shadowing and training activities. · Adhere to information controls and security frameworks/procedures, including change and incident management process.

· Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.