Technical Solution Expert
AL-Matar -
Maadi, CairoPosted 1 year ago15Applicants for1 open position
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- The primary contributor to CRM use and systems strategy.
- The primary point of contact and technical problem solver for almatar
- Optimization of The CRM platform
- Maintain and support all the business processes implemented in the CRM platform.
- Understand and own the CRM integration environment and connectivity to other almatar used systems.
- Coordinate all technical changes to the CRM platform.
- Ensure that system/product risks are identified, understood, and managed throughout The CRM platform lifecycle at almatar.
- Support all platform product-related technical questions, problem-solving, training, technical deployment knowledge, and use.
- Understand and support users in the creation and management of CRM system custom reports and dashboards.
- Support the technical administrative functions within The CRM platform.
- Support the data collection and management functions within the CRM platform.
- Support teams in requirements analysis, design, solutions, testing of system adds/improvements or changes,
- Assemble and coordinate external resources when necessary to solve user problems and/or meet almatar system requirements in a timely manner.
- Manage key vendor relationships.
- Manage CRM implementation and improvement projects over time.
- Day-to-day coordination and management.
- Coordinate and support the CRM security function with the IT Security team.
- Create the budget for CRM Systems.
- Ensure that almatar' CRM contracted liabilities, obligations, and technical rights are understood and controlled on a day-to-day basis.
- Prepares requests for proposals and helps to conduct necessary meetings to facilitate the selection of products, services, and skills needed.
Job Requirements
- Deep and demonstrated knowledge and experience with CRM Systems and Processes at all levels
- Consistent performer with excellent communication and professional skills in understanding user process requirements and translating them to CRM systems/platforms and technology solutions.
- Knowledge of and passion for continually improving CRM business processes.
- Aptitude and passion for understanding and sharing new and emerging CRM technical best practices across businesses to ensure competitive advantage in business development and customer acquisition/service activities.
- Deep knowledge of CRM business development processes.
- Excellent consultative and team-oriented problem-solving skills.
- The skill of training and explaining CRM system capabilities to end users.
- Strong and demonstrated program and project management skills.
- The skill of planning and preparing written communications around CRM use.
- Skill in technical planning of CRM system improvement projects. • Skill in working with groups to build consensus around CRM solutions.
- Skill in effectively serving a demanding customer base.
- The high degree of skill and experience working with seniors.
- Ability to communicate effectively with all levels of personnel including department management and system end users.
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