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Technical Solution Expert

AL-Matar
Maadi, Cairo
Posted 1 year ago
15Applicants for1 open position
  • 2Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • The primary contributor to CRM use and systems strategy.
  •  The primary point of contact and technical problem solver for almatar
  • Optimization of The CRM platform
  •  Maintain and support all the business processes implemented in the CRM platform.
  • Understand and own the CRM integration environment and connectivity to other almatar used systems.
  • Coordinate all technical changes to the CRM platform.
  • Ensure that system/product risks are identified, understood, and managed throughout The CRM platform lifecycle at almatar.
  • Support all platform product-related technical questions, problem-solving, training, technical deployment knowledge, and use.
  • Understand and support users in the creation and management of CRM system custom reports and dashboards.
  • Support the technical administrative functions within The CRM platform.
  •  Support the data collection and management functions within the CRM platform.
  •  Support teams in requirements analysis, design, solutions, testing of system adds/improvements or changes,
  • Assemble and coordinate external resources when necessary to solve user problems and/or meet almatar system requirements in a timely manner.
  • Manage key vendor relationships.
  • Manage CRM implementation and improvement projects over time.
     
  • Day-to-day coordination and management.
  • Coordinate and support the CRM security function with the IT Security team.
  • Create the budget for CRM Systems.
  • Ensure that almatar' CRM contracted liabilities, obligations, and technical rights are understood and controlled on a day-to-day basis.
  •  Prepares requests for proposals and helps to conduct necessary meetings to facilitate the selection of products, services, and skills needed.
     

Job Requirements

  • Deep and demonstrated knowledge and experience with CRM Systems and Processes at all levels
  • Consistent performer with excellent communication and professional skills in understanding user process requirements and translating them to CRM systems/platforms and technology solutions. 
  •  Knowledge of and passion for continually improving CRM business processes. 
  • Aptitude and passion for understanding and sharing new and emerging CRM technical best practices across businesses to ensure competitive advantage in business development and customer acquisition/service activities. 
  • Deep knowledge of CRM business development processes. 
  • Excellent consultative and team-oriented problem-solving skills. 
  • The skill of training and explaining CRM system capabilities to end users. 
  • Strong and demonstrated program and project management skills. 
  • The skill of planning and preparing written communications around CRM use. 
  • Skill in technical planning of CRM system improvement projects. • Skill in working with groups to build consensus around CRM solutions. 
  • Skill in effectively serving a demanding customer base. 
  • The high degree of skill and experience working with seniors. 
  • Ability to communicate effectively with all levels of personnel including department management and system end users.

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