CRM & Customer Service Specialist
TechMart -
Sheikh Zayed, GizaPosted 2 years ago135Applicants for1 open position
- 25Viewed
- 7In Consideration
- 1Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Job purpose:
- The CRM Support Analyst role is responsible for providing 1 st line support for users of our Business. The role will work in a collaborative team environment and be responsible for escalating client issues as appropriate, receiving 2nd line support, advice and development from team members.
- Perform all data entry related tasks including sorting, proofing, updating, mailing and storing.
- Maintain data files accurately.
Responsibilities:
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by up-selling and cross-selling.
- Conducting business reviews using CRM programs.
- Knowing your competition and straitening accordingly.
- Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
- Maintain daily productivity / workflow reports.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Follow up and make scheduled call backs to customers where necessary.
- Following communication “scripts” when handling different topics.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Manage and progress client support emails and calls.
- Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.
Job Requirements
- Bachelor’s Degree holder
- A minimum of 3 years’ experience.
- Proficient in Microsoft Office/Google Sheets, CRM systems.
- Preferably residents of el sheikh-zayed,6th of October, Haram, Feisal & Mohandessin.
- Good command in English and Arabic languages - both verbal and written
- Knowledgeable in MS Office (Word, PowerPoint, Excel, Outlook)
- Excellent typing skills.
- Assertive, “can-do” and a positive attitude.
- Good communication skills.
- Good listening skills.
- Very dynamic person.
- Presentable.
- Ability to speak and write clearly and accurately.
- Multi-tasking capabilities.
- Willingness to cooperate with others and work to the greater good