Customer Service Agent - English Language
TEMPO -
Maadi, CairoPosted 2 years ago67Applicants for1 open position
- 60Viewed
- 20In Consideration
- 31Not Selected
Job Details
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Job Description
- Provide exceptional customer support to Tempo customers by phone, email and chat
- Become a Tempo product expert with the ability to answer customers’ product, service and order related questions
- Understand, identify, and document customer pain points and share insights with internal teams to constantly improve customer experience
- Providing customers with the organization’s service and product information.
- Research, identify, and resolve customer complaints using applicable software
- Resolve 60+ interactions per day
- Maintain an average satisfaction rating of ≥90%
Job Requirements
- Associates degree (or equivalent)
- 1+ years of experience in a customer support role is preferred
- Excellent written and verbal English skills
- Excellent live-chat communication skills
- Passionate about technology and fitness
- Experience managing a high volume of inbound calls, chats and emails
- Comfortably interacting with cross functional teams
- Experience working with Kustomer (or similar helpdesk software), Slack, G Suite, preferred
- Natural problem solver with strong analytical and critical thinking skills
- Able to work rotational shifts and on-site
