Telesales Specialist

Qatar Insurance Company (QIC) is the leading insurance provider in the GCC, with a strong legacy since 1964. Our vision is to build the region’s first digital ecosystem, bringing insurance and non-insurance services together on a single platform. Through products like qic.online and the QIC app, we enable customers to manage their needs anytime, anywhere. Our team includes industry-recognized professionals with backgrounds at global tech companies, academia, and major international conferences.
 

About the position

We’re looking for a Telesales Specialist in Cairo, Egypt, to join QIC’s Call Centre team — the frontline of our brand across the UAE and Qatar. In this role, you’ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You’ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care.
 

Responsibilities

• Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards
• Ensuring timely and accurate processing of all leads, requests, and customer interactions
• Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions
• Proactively contacting existing customers regarding insurance policy renewals
• Converting renewal opportunities into successful sales and reducing customer churn
• Identifying upsell and cross-sell opportunities during renewal interactions
• Entering and updating customer information and interaction results in the CRM system
• Following scripts and communication templates, adhering to quality standards
• Meeting individual KPIs