- Manage and deliver the project plans across the whole project life cycle
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Develop and maintain comprehensive project plans.
- Meet with stakeholders to take detailed ordering briefs and clarify specific requirements of each project in cooperation with the business analysis team.
- Create and maintain comprehensive project documentation.
- Perform risk management to minimize project risks.
- Manage the relationship with the client and all stakeholders
- Develop spreadsheets, diagrams, and process maps to document needs
- Report and escalate to management as needed.
- Measure project performance using appropriate tools and techniques.
- Submitting project deliverables and ensuring that they adhere to quality standards.
- Obtaining customer acceptance of project deliverables.
- Conducting post-project evaluation and identifying successful and unsuccessful project elements.
- Ensure that all projects are delivered on-time, within scope and within budget.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Ensure resource availability and allocation.
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
- Assesses development and tracking of customer journey SLAs and KPIs.
- Oversees for Complaints Management adherence, policy, awareness, tracking and improvements.
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