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Job Description
- Manage order cycle on system end to end to ensure proper executions.
- Always work on delivering customer orders on time in full quantity seeking customer satisfaction.
- Handle all operations with Sales, Finance, Demand Planning, warehousing & logistics to ensure orders are delivered on time and as requested.
- Manage Quotation, return & maintenance orders process end to end.
- Continuously improving order process to reach a high level of maturity & flexibility.
- Tracking open orders and updating its status to customers and the sales team.
- Handle administration work of Sales orders such as invoices, loading pick slip. etc.
- Review documents cycle to ensure it is complying with Company rules and procedures.
- Generate requested daily & monthly reports, analysis & tracking requested by management.
- Receive customer calls, provide the requested information, and handle customer complaints if any.
- Deliver feedback received from customers and discuss with the concerned parties inside the organization.
- Build sustainable relationships of trust with customers through open and interactive communication.
Job Requirements
- BSc/BA in business administration or any relevant Discipline
- 1-3 years of Customer Service Experience, Client Relations, or any relevant field.
- Excellent MS Office Skills (Excel, Word, and PowerPoint)
- Excellent time management, prioritization, attention to detail, and follow-through
- Outstanding listening, communications, presentation, and influencing skills