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Job Description
- lead and guide the collections team to ensure effective and efficient recovery of outstanding payments, while maintaining positive client relationships and achieving the company’s financial targets.
- Develop and implement collection strategies to ensure timely payments.
- Supervise the collections team and set work priorities.
- Review daily collection reports and provide recommendations for performance improvement.
- Handle escalated collection issues and negotiate with clients when necessary.
- Collaborate with other departments to enhance the collection cycle.
- Prepare and submit regular performance reports to senior management
Job Requirements
- Bachelor’s degree in Accounting, Business Administration, or a related field.
- Minimum of 5 years’ experience in collections or financial account management.
- Proven leadership skills with the ability to manage teams effectively
- Strong communication and organizational skills.
- Proficiency in Microsoft Office and Google Sheets.
- Ability to prepare reports and analyze data.
- Strong negotiation and problem-solving skills.
- Ability to make sound decisions under pressure