Customer Support Agent (Retention Account - B1+ English)
Maadi, Cairoposted 28 days agoJob Details
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Job Description
E& CX Solutions in Hiring now very good English speakers to Join our Retention team as Customer Support Agents.
- Handle calls from customers requesting cancellation or expressing dissatisfaction.
- Understand customer issues and provide suitable solutions.
- Offer retention deals, promotions, or plan changes to keep customers.
- Record all customer interactions and outcomes in the system.
- Follow company policies, quality guidelines, and retention scripts.
Benefits:
- Salary 12300 Net
- Monthly Bounces for top achievers 3k
- Referral Program 2k
- Medical And Social Insurance
- Free VBN Line
- Fully Paid Training
Location: Maadi
Job Requirements
- Graduates (M.ales)
- English level B1+ (Must be)
- No experience needed
- Flexibility with rotational shifts
- Good communication and negotiation skills.
- Ability to handle difficult or upset customers.
