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Application Support Engineer (KS...

Riyadh, Saudi Arabia

Application Support Engineer (KSA)

Riyadh, Saudi Arabia
Posted 1 month ago
59Applicants for1 open position
  • 9Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Taking ownership of reported customer issues
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper communication of unresolved issues to the appropriate internal teams
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until the technical issue is solved.
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manual

Job Requirements

  • 3+ years of working on the IT sector 
  • Excellent problem-solving skills
  • Excellent communication skills.

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