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Customer Support Representative

Al Rabat
New Cairo, Cairo
Posted 1 year ago
94Applicants for1 open position
  • 71Viewed
  • 9In Consideration
  • 41Not Selected
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Job Details

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Job Description

  • Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution
  • Handle all customer inquiries received timely and professionally.
  • Understanding customers' needs and identifying their problems.
  • Respond to all inquiries related to the clients expected appointments or any changes/updates to the any phases.
  • Interact with clients to provide information in response to inquiries, and ensure customer satisfaction.
  • Update the client’s account data on the company database to follow up on.
  •  Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
  • Contribute to submitting the reports and documentation regarding the clients…

Job Requirements

  • Proven working experience as a CS Specialist not less than 1 year
  • Excellent Communication skills and problem-solving skills.
  • Good user of CRM systems, MS Office
  • Customer orientation and ability to adapt/respond to different types of characters
  •  5th settlement or nearby areas.
  • High Self-esteem and confident

 

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