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Customer Service Representative

Studygram Worldwide
New Cairo, Cairo
Posted 3 months ago
197Applicants for2 open positions
  • 98Viewed
  • 6In Consideration
  • 32Not Selected
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Job Details

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Job Description

A dynamic well-spoken, bilingual, results-driven Customer Service Representative is needed to join our growing team in Egypt.

  • Her/his main goal will be to support drive sales conversion through responding, following-up, and maintaining good relationships with customers.
  • About the Job:
  • Answers inbound calls and address customers inquiries about Studygram programs and services
  • Respond to LiveChats and social media messages from customers
  • Drive customer communication to support sales conversion from Marketing Qualified Leads to schedule in-office consultations
  • Coordinate with Educational Counseling team for follow-ups, consultations, and meetings with customers on day-to-day basis
  • Log and update customer interaction in CRM database and pipeline
  • Follow-up on customer requests as needed
  • Educate and builds customer’s interest in the business offered by the company
  • Provides exceptional personalized customer service of the highest level
  • Follows-up the calls of the client with administrative duties which includes collecting documents, scanning, filing up of paperwork as well as liaising with other counseling team
  • Support in building and maintaining a Knowledge Management System
  • Support marketing and counseling activities as needed
  • Prepares performance reports

Job Requirements

  • You are a good candidate if you possess the following:
  • A bachelor degree in business administration, public relations, journalism, communication, educations, social science, or any related field.
  • MUST have strong writing and verbal communication skills in English and Arabic.
  • Exceptional business etiquette and customer service satisfaction attitude
  • Ability to communicate intelligently and diplomatically;
  • Strong interpersonal skills, work well in teams and collaborative environments;
  • Ability to work across divisions and departments;
  • Knowledge of the Kuwaiti, American, British, Binlingual, and International Baccalaureate (IB) educational systems is a plus.
  • Knowledge of higher education systems and requirements at different study destination countries is a plus.
  • Tech-savvy and results-driven.
  • Motivated, fast learner, and hard-working.

Job Conditions:

  • Working hours:  Sat- Wed: 10:00am -6:00 pm
  • Annual Leave: 30 work days
  • Salary Scheme: Basic salary + Sales Commission
  • Very friendly and positive work environment.
  • Big potential for career growth.
  • Start Date: Immediate
  • Studygram is an equal opportunity employer.

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