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Bilingual Tour Leader (Spanish & English)

OceanAir Travels
Haram, Giza
Posted 1 year ago
20Applicants for1 open position
  • 4Viewed
  • 0In Consideration
  • 4Not Selected
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Job Details

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Job Description

  • Welcoming groups at the starting point and making sure that everyone has arrived.
  • Pointing out and explaining tourist attractions during the trip.
  • Answering questions and giving advice on language and currency.
  • Making sure travel arrangements and stopovers run smoothly and changing routes or arrangements as necessary.
  • Handling passport or visa problems, emergencies, illness, accidents, lost luggage and any complaints.
  • Coordinating with the operations department regarding safety, disaster recovery and evacuation procedures.
  • Coordinating with relevant parties to ensure smooth operations for tours and travel coordination with bus captains.
  • Monitoring safety and security of members within tour groups.
  • Providing feedback from tour groups to the operations department.
  • Providing feedback to the operations department on vendor selection and performance, and itinerary management.
  • Giving information on logistic arrangements.
  • Providing information on tour destinations.
  • Presenting tour briefs to tour groups.
  • Responding to emergencies and unexpected situations during tours.
  • Responding to tour groups' complaints.
  • Reviewing agreements between tour agencies and tour groups to guide response actions during tours.
  • Reviewing feedback from tour groups on tour services.

Job Requirements

  • Fluency in Spanish & English is usually necessary.
  • Bachelor Degree in Tourism & Hospitality Management.
  • 1+ years experience in operations, tours, excursions and packages.
  • knowledge of and interest in the history and geography of the area he wants to work in.
  • Good physical condition if the tour involves adventure activities.
  • An Egyptian driving license is an advantage.
  • Ability to work indoors / outdoors based on work conditions.
  • Flexible to the working days / hours.

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