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Job Description
- Welcoming groups at the starting point and making sure that everyone has arrived.
- Pointing out and explaining tourist attractions during the trip.
- Answering questions and giving advice on language and currency.
- Making sure travel arrangements and stopovers run smoothly and changing routes or arrangements as necessary.
- Handling passport or visa problems, emergencies, illness, accidents, lost luggage and any complaints.
- Coordinating with the operations department regarding safety, disaster recovery and evacuation procedures.
- Coordinating with relevant parties to ensure smooth operations for tours and travel coordination with bus captains.
- Monitoring safety and security of members within tour groups.
- Providing feedback from tour groups to the operations department.
- Providing feedback to the operations department on vendor selection and performance, and itinerary management.
- Giving information on logistic arrangements.
- Providing information on tour destinations.
- Presenting tour briefs to tour groups.
- Responding to emergencies and unexpected situations during tours.
- Responding to tour groups' complaints.
- Reviewing agreements between tour agencies and tour groups to guide response actions during tours.
- Reviewing feedback from tour groups on tour services.
Job Requirements
- Fluency in Spanish & English is usually necessary.
- Bachelor Degree in Tourism & Hospitality Management.
- 1+ years experience in operations, tours, excursions and packages.
- knowledge of and interest in the history and geography of the area he wants to work in.
- Good physical condition if the tour involves adventure activities.
- An Egyptian driving license is an advantage.
- Ability to work indoors / outdoors based on work conditions.
- Flexible to the working days / hours.