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English Training Executive - Imm...

Raya Customer Experience
6th of October, Giza

English Training Executive - Immediate Start

6th of October, GizaPosted 24 days ago
68Applicants for1 open position
  • 58Viewed
  • 5In Consideration
  • 2Not Selected

Job Details

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Job Description

  • Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates
  • Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda. 
  •  Work on the continuous improvement for the training materials, documents and handouts. 
  • Abides to COPC approaches and requirements. 
  • Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required. 
  • Evaluate agent’s responsiveness to training and responsible for their training.
  •  Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration – Verifications and Quality of training) .
  • Do all verification practices required and related to knowledge verification (Login – Calibration – Test)
  • Ensuring that the attendance sheets for both soft skills and product knowledge, and are updated on time as per the due dates delivered by the training supervisors.
  • Responsible for the headcount salary confirmation for newly hired and internally transferred trainees   

Job Requirements

  • Interpersonal Skills: Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity.
  • Technical Skills: Analytical – Computer – Negotiation.
  • At least 1 year of experience in a relevant role
  • English Level: Fluent - C1

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