Skills And Tools:
- Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates
- Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda.
- Work on the continuous improvement for the training materials, documents and handouts.
- Abides to COPC approaches and requirements.
- Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required.
- Evaluate agent’s responsiveness to training and responsible for their training.
- Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration – Verifications and Quality of training) .
- Do all verification practices required and related to knowledge verification (Login – Calibration – Test)
- Ensuring that the attendance sheets for both soft skills and product knowledge, and are updated on time as per the due dates delivered by the training supervisors.
- Responsible for the headcount salary confirmation for newly hired and internally transferred trainees
- Interpersonal Skills: Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity.
- Technical Skills: Analytical – Computer – Negotiation.
- At least 1 year of experience in a relevant role
- English Level: Fluent - C1
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