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Head of Client Servicing

Influence Communication - Maadi, Cairo

Head of Client Servicing

Influence Communication - Maadi, CairoPosted 18 days ago
59Applicants for1 open position
  • 14Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Mentor, develop, follow up, direct and evaluate the client servicing team
  • Handle complex escalations reported by clients that require managerial handling
  • Keep track of each client’s progress
  • Oversee the outputs generated for major clients/campaigns/pitches
  • Preserve the records of each client separately in case they’re needed in the future
  • Provide team members with all necessary training/tools need to further improve their areas of expertise
  • Work towards meeting the company’s revenue goals through identifying opportunities within each client (AKA financial targets)
  • Lead projects when needed and designate responsibilities among team members
  • Resolve internal account management downfalls rapidly
  • Develop the needed knowledge about clients’ services/products for efficient follow-ups
  • Help account handlers determine short and long term objectives for their clients
  • Act as a final quality assurance step before final deliveries (when needed)
  • Create thorough departmental reports (mentioning if KPIs are met or not, and highlighting rooms for improvements)
  • Cooperate with the finance department to ensure that the invoices and collections are carried out efficiently
  • Participate in the client relations recruitment process
  • Take an active part in the agency’s business development endeavors
  • Upsell agency’s services to existent clients/prospects to increase revenue
  • Adopt a proactive approach by advising clients and suggest ideas for further account enhancements
  • Assure new clients personally (during the get-go) to avoid any possible reluctance caused by embarking on a new journey with the agency

Job Requirements

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