Call Center Agent
Maxycode -
Nasr City, CairoPosted 3 years ago154Applicants for1 open position
- 152Viewed
- 24In Consideration
- 117Not Selected
Job Details
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Job Description
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Job Requirements
- Experience 1 – 3 years in a call center or customer service environment
- Strong phone and verbal communication skills along with active listening.
- Strong online interactions
- Attention to details.
- Familiarity with CRM systems and practices.
- Good data entry and typing skills.
- Customer focus and adaptability to different personality types.
